We at The Nido Collection (“we”, “us”) respect your right to privacy. Here are some things you should know about how we protect information which you (“you”) provide when communicating with us, including when you visit our website located at (“Website”).
What information do we collect and how do we obtain it?
We collect personally identifiable information relating to you, including but not limited to name, address, phone number, e-mail address and relevant medical and emergency contact information (“Personal Information”) in the following situations:
Information you provide: when you contact us (including by email, phone, via the Website or otherwise), submit an accommodation booking request, check-in to one of our residences and/or subscribe for e-mail newsletters and update services.
Information from other sources: we may receive information about you from third parties making bookings on your behalf and when we verify details you have supplied to us, (including in connection with your education, and credit history).
Information from surveys: We may ask you to complete the surveys that we use for research purposes although you do not have to respond to them.
Information collected automatically using “cookies”: whenever you interact with the Website (including when you browse the Website, download information from it, submit booking or other requests on line or use it to access other Internet sites) we receive and store certain types of information about your visit using “cookies”. We describe how we use “cookies” below. The information we collect using “cookies” includes information which identifies the computer you use to access and interact with the Website, the date and time of your visit and the pages you visit.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
How do we use the information we collect?
We will only use your Personal Information in connection with services we provide to you from time to time including for example to:
Process booking requests; respond to your enquiries, and update you on our services and promotional events; communicate with you regarding bookings and enquiries; update and maintain our records; send you relevant information regarding our products, services and any special offers; prevent or detect fraud or abuses of our Website; inform relevant third parties in the course of disciplinary and/or complaints procedures, or in the event of an emergency (such as medical emergencies or where you have been the victim of a crime); enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you; provide you with information, products or services you require from us or which we feel may interest you, where you have consented to be contacted for such purposes; to carry out our obligations arising from any contracts entered into between you and us.
If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your Personal Information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
Agents: From time to time we employ other companies to perform functions on our behalf including sending communications, analysing data, providing marketing assistance and processing payments. They have access to the personal information needed to perform their functions, but may not use it for other purposes.
Educational Establishments: In the course of disciplinary and/or complaints procedures or in the event of an emergency (such as medical emergencies or where you have been the victim of a crime) it may be necessary for us to share your Personal Information with educational establishments at which you are enrolled (both in the UK and abroad).
Law enforcement bodies: We may share your Personal Information with law enforcement and other regulatory or government bodies where we are under a legal or statutory obligation to do so and in order to enforce or apply our terms and conditions.
Updates and Promotional offers: If you have consented in advance we will send you newsletters and updates. These may include joint promotions with our business partners. If you no longer want to receive these, please notify us by emailing us at: Marketing@TheNidoCollection.com or simply by opting out.
Business transfers: On the transfer of any business asset, Nido may disclose your personal data to the prospective seller or buyer of such business assets. Personal Information is generally one of the transferred assets.
Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women from China are living at Nido). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers wishes by displaying their advertisement to that target audience.
With your consent: Other than as set out above, we will notify you in advance when information about you might go to third parties and you will have an opportunity to choose not to share your information.
If we have to transfer your Personal Information to countries outside the European Economic Area (the data protection laws of which may differ from those applying in the European Economic Area), we will ensure it is treated with the same levels of protection that apply in the European Economic Area. By supplying or authorising a third party to supply us with your Personal Information, you expressly agree to us transferring your Personal Information in this way.
How long do we keep your Personal Information?
If you make a booking request and we are unable to meet your requirements or have to decline it for another reason, we would like to keep your details on our database in case an alternative accommodation becomes available. We usually keep your details on our database for this purpose for a period of 6 months.
By submitting a booking request you agree to us retaining your Personal Information for this purpose.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites.
How do we protect your information?
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
If you access the Website from locations outside the United Kingdom and submit an application on-line, that application will be treated as having been submitted in England and will be interpreted, construed and enforced in accordance with English law, including in particular the Data Protection Act 1998. You will have the protections conferred by the Data Protection Act 1998 but may not be able to rely on any local data protection legislation applying in your home jurisdiction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Marketing@NidoStudentLiving.com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Controller of Your Information
Information which you provide to us or which we gather from the Website or in the course of providing services to you is controlled by Nido Student Living trading as “Nido Management UK Ltd”.
The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Registered in England : 07944057
Registered office: 250 Kings Road, SW3 5UE
Last Updated: July 2013