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FAQ


EVERYTHING YOU NEED TO KNOW ABOUT LIVING AT NIDO

Have a few questions about The Nido Collection? We've put together some answers to what might be on your mind. However, if you can't find a question you were looking for don't hesitate to contact us, our team will happily answer any questions you may have.

Nido accommodates all students that are 16 years of age or over, from any university and any country in the world.

Please note that you should be:

  • a student who is taking a full-time course in London
  • a student on an organised study-abroad programme
  • a student enrolled full-time in a language school
  • or a student conducting a work placement course as part of a degree-granting programme
  • you must be 18* or over at the time of check-in.

*You are able to book from the age of 16 at time of check-in however you will need to supply us with an indemnity form and comply with our under 18-year-old policy.

Contact us on +44 (0) 207 1000 100 for more information or visit our contact us page for more ways to get in touch.

We offer 43 and 51-week contracts at Nido. When making an online booking, please ensure that you check the contract length as well as the cancellation policy beforehand.

When moving into a Nido residence you will need to have your own linen, duvet, pillows, towels and kitchen crockery, pans, pots etc. Alternatively, you can buy these at Nido. Check out our Online Shop now. You can access this by logging in to your Resident Portal. We will make sure that your room is ready for you with all you ordered on arrival. 

If you are a Nido Club resident, linen, bathroom and kitchen packs will be provided.

When checking in you will need to show proof of studies from your university by way of your acceptance letter.

Prior to check-in, we will also need you to send us a digital passport photo for your key card ID and a photocopy of your passport (and Visa if required) for identification, you can send them to us electronically as well. Please note that we will also need your signed contract with us prior to check-in. Please contact us for more information on when before your check-in date we will need these.

To secure a room with us you only need to pay a £300 refundable deposit. The remaining fees for your stay are then divided into two instalments, the first of which is payable prior to arrival.

Of course! Nido now offers 100MB WIFI throughout the residence.

Our new broadband even allows you to upgrade up to 200MB/s and if you're looking for an even speedier and more stable connection you can bring an Ethernet cable to connect to the internet in your room as well.

At Nido, we offer residents unlimited day and night guests, however, for your own safety and security, we have a few guest policies in place:

  • You can have unlimited guests visiting during the day between 8am and midnight.
  • For overnight stays, one guest can stay for a maximum of eight consecutive nights throughout the month.
  • All guests must be 18 years of age or over.
  • You will have to sign in your guests and they must bring a photo ID to gain entry into the building.

If you wish to do so you can clean your room yourself.

If you’re not a fan of cleaning, we can offer you a range of room cleaning packages starting from £20 by a member of our housekeeping staff. You can choose from Standard, Premium and Check Out cleans. Please check with a member of staff at reception when you check-in to find out more information about our cleaning packages and availability.

For our Nido Ensuite Apartment residents, we provide weekly kitchen cleans free of charge, however, any additional cleaning will have to be booked as per the above pricing and packages.

Almost everything is included in the rate, there are just a few bits and bobs that may have a charge if you'd like to use the additional services:

  1. You can use the fitness centre for free, 24-hours-a-day. All you need to do is to sign a disclaimer to learn how to safely use the equipment. Fitness classes are frequently organised but you will need to pay the instructor a small fee for the class.
  2. Nido has a set of vending machines with loads of snacks and drinks but these are at your own cost.
  3. You can pay for your laundry on a pay-per-use basis and you can book room cleans at reception for a set fee. We also have a dry cleaning service on site who offer laundry and dry cleaning services at great student prices.
  4. If you are in need of bedding, towels and kitchen equipment or utensils you can buy them through the Nido Store, which you can access via the resident portal.

 

TVs are not provided in the rooms, however, you are welcome to bring in your own. You’ll be able to connect the TV to a centralised cable system and you will need to purchase a TV license for your TV during your stay with Nido.

We do not provide phone lines, but If you wish to have a phone you can set up it in your room through our internet provider. You will be able to make and receive external calls for £10 per month plus the cost of VOIP calls.

All you need to do is purchase a VOIP phone through the internet company and pay for your calls. Or you can simply choose to use an internet-based service like Skype and set up an account with them.

We have a laundry room onsite with several washers, dryers and ironing boards which you can use 24/7. 

Prices for a wash and a dry can be found in your welcome book provided upon check-in.

Yes, you can, but we can only offer this if there is still space available and you have a valid reason for changing your room.

Please bear in mind that different rooms can be offered at varying prices. It may be that you will have to pay a different rate to occupy another room. The rates are based on a number of things, like the size of the room, location in the building and its availability. You can contact our reservations team for more information on +44 (0 )207 1000 100. Conditions apply, so please make sure you speak to us.

Upon moving in and becoming a Nido resident you will receive 2 keys (room and post-box) and 1 building access FOB/key card for which you are responsible. If you do lose any of your keys or FOB you will need to pay £30 for a new room key, £15 for a new post-box key and £10 for a new access FOB/key card.

Nido West Hampstead has its own Fitness centre which can be accessed free of charge 24/7, so you are welcome to work out whenever you feel like it!

Every month we organise the calendar to include plenty of social parties, career events and learning workshops for all residents. Most importantly, these events are created for our residents to connect with each other and to help bring networking and learning opportunities to their door. For more information on upcoming events, speak to the Front of House team in your residence or visit our Facebook page. You can also see what you can expect from our events by checking out the gallery page.

Here at Nido, we have on-site, five days a week maintenance staff who are also available for emergencies during the weekends.

They will be able to sort out all those pesky plumbing jobs, electrical fixes, and repairs in your room and the communal areas. With one simple request, help is on the way!

Some of our Nido residences like the West Hampstead Building in London have limited onsite storage space for rent, so you can leave your belongings over summer. 

It's best to speak to the Front of House Team of your building regarding availability in your building and if so - how to book a spot.

We are committed to providing a safe and healthy residence and workplace for all Nido residents, employees, clients and other parties who may be affected by our activities.

We are committed to continual performance through learning from experience. We shall engage with all of our staff, residents, clients and suppliers so that everyone is enthusiastically involved in managing risk.

To understand more about our Health & Safety Policy, click here.

© 2017 The Nido Collection
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